- Types of information we collect from you
- Why do we collect your data?
- How long do we keep your data?
- Information about children under 16
- Your rights
What types of information do we collect?
When you visit our Website and use our services, we collect both your personal and non-personal data.
- Personal data
We collect only those personal details that you provide to us directly. When you complete the Order form or provide information via phone or messaging, we save that data to fulfill your Order. This includes details you provide during registration, materials related to your Order, and contacts. Namely, your name; phone number; password; and email. We need this information to reach you in case of an emergency and provide worthy customer service. Your contacts, as well as Order details, are necessary to let us carry our obligations out.
- Non-personal information
We may also collect data that doesn’t describe you as a person. This includes your paper details and cookies (make sure to read our Cookies Policy to know how we use them).
- Information we collect from the third parties
The third parties we cooperate with are financial companies, analytic providers, sub-contractors, and business partners. We may get some data about you from them. We don’t access/save your payment data. This data is processed by third parties when you place an order with us. This data includes the card holder’s name, physical address, and email.
Why do we collect your personal data?
We gather and use your data following data protection law only. We do that to:
- Provide the services you order;
- Improve our services basing on your user experience;
- Ensure that our Website works properly on your device;
- Contact you for clarifications regarding your Order;
- Manage your account properly;
- Fulfill our obligations as service providers;
- Process payments and refunds;
- Send informational and promotional messages to you;
- Respond to your comments and queries;
- Conduct statistical research and marketing analysis;
- Make recommendations to you and other visitors regarding your and their interests.
We may gather and store your information on a legal basis only. This basis is your agreement, and we won’t have the right to access any of your data without it. We provide services per your request exceptionally.
Also, we gather and store customers’ data to protect our services from illegitimate actions and fraud. As for our customers, we strive to ensure the security of their transactions and accounts.
How long do we keep your data?
We keep and process your data as long as we need it to fulfill our service providers’ obligations. We have the right to keep it for longer in order to fulfill everything described in the section “Why do we collect your personal data?”.
Children under 16
We don’t provide any paid services to children under 16. People younger than 16 years old should avoid using this Website and/or locate any of their personal data here. We never gather information about children on purpose. If you are younger than 16, make sure to avoid using our Website, provide any of your personal or contact information to us, and make payments.
If we find out that you are a child under 16 who have provided any personal data to us, your account will be deleted immediately. In case you believe that someone under 16 has registered at this Website, make sure to contact us via phone or email.
You have rights regarding personal data you provide to us. They include:
- Right to know which of your data is stored and processed by us
You have the right to access your personal data and be fully aware of our actions regarding it. You may request full information directly by contacting us.
- Right to edit your data
If any of your personal details are wrong or not full, you can request corrections.
- Right to delete your data
You can request the removal of your data if you withdraw your agreement to processing. There are no legal reasons to deny this request; you don’t want your data to be processed for marketing or statistical purposes; you are a child under 16.
- Right to limit the processing of your data
You can restrict the processing of your information by contacting us directly.
- Right to receive your data from us
You have the right to get the data provided by you to us in a readable format.
Any of your requests about personal data usage will be processed individually. We may continue using your data in case we need it for any legal reasons, disputes settlement, and safety measures to protect our company. All requests should be provided in the written form to the company’s email.